Privacy Policy

Updated: July 31, 2024

At Sproutly.ai (“Sproutly”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy explains how we handle your personal information that we collect, store, use, transfer, and otherwise process in connection with our web application and corresponding mobile apps on sproutly.ai (the “Site”).

This Privacy Policy is subject to all applicable privacy and data protection laws of Switzerland, the United Kingdom, the European Union, and the European Economic Area (collectively “Europe”). If you have any questions regarding this Privacy Policy or do not feel that your concerns have been addressed, please direct your questions through the “Contacting Us” section at the end of this Privacy Policy.

1. Consent

By accessing the Site or using our services, you consent to the information collection, use, and disclosure practices described in this Privacy Policy. Your use of the Site and services is also governed by the Sproutly.ai Terms of Services, which are expressly incorporated into this Privacy Policy by this reference. If you do not agree with this Privacy Policy, please do not access the Site or use the services.

2. Website Visitors

Like most internet service operators, Sproutly.ai collects non-personal information that web browsers, apps, and servers typically make available, such as the browser type, language preference, geographical location, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how visitors use our services.

From time to time, we may release non-personal information in the aggregate, e.g., by publishing a report on trends in the usage of our services. Sproutly.ai also collects potentially personal information like Internet Protocol (IP) addresses for users that use the services and visitors.

3. Information We Collect

We collect several types of information from and about users of our Site, including information:

  • By which you may be personally identified, such as name, postal address, email address, and telephone number (“personal information”);
  • That is about you but individually does not identify you; and/or
  • About your internet connection, the equipment you use to access our Site, and usage details.

We collect this information:

  • Directly from you when you provide it to us; or
  • Automatically as you navigate through the Site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

4. How We Collect Information

a. Information You Provide to Us

The information we collect on or through our Site may include:

  • Information you provide by filling in forms on our Site, such as during registration to use the Services and throughout your use of the Services.
  • Information you provide to third-party applications or services in connection with your use of the Site or Services, which may be disclosed to us by the applicable third party.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys for research purposes.
  • Details of transactions you carry out through our Site and the fulfillment of your orders, which may require financial information.
  • Your search queries on the Site.
  • Information gathered by one or more advertisers or analytics service providers.
  • Information to be published or displayed (hereinafter, “posted”) on public areas of the Site or transmitted to other users or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk.

b. Information We Collect Through Automatic Data Collection Technologies

As you navigate and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Site, including traffic data, location data, logs, and other communication data, and the resources that you access and use on the Site.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

Technologies used for this automatic data collection may include:

  • Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser, but this may limit your ability to access certain parts of our Site.
  • Web Beacons: Pages of our Site may contain small electronic files known as web beacons that permit the Company to count users who have visited those pages or opened an email, among other website statistics.

5. How We Use and Disclose Your Information

a. Business Purposes

Sproutly.ai may use and disclose your information to operate the Site and provide the Services, including:

  • To provide you with our products, content, and services.
  • To improve the content, functionality, and usability of the Site and Services.
  • For security or fraud-prevention purposes.
  • For effective customer service.
  • To provide a personalized advertising experience.
  • To provide information and notices related to your use of our Site and Services.
  • To enforce or apply our Terms of Service and other agreements.
  • To protect the rights, property, or safety of Sproutly.ai, our customers, and others.
  • To offer opportunities for participating in surveys and providing feedback.

b. Vendors

Sproutly.ai may use third-party companies, agents, or contractors to perform services on our behalf. These third parties may have access to your personal and non-personal information in order to provide the services requested.

c. Our Partners

We use analytics services and work with third-party advertising partners to collect and process certain analytics data. These partners include, but are not limited to, Google, Microsoft, Meta, YouTube, and LinkedIn.

d. Aggregated Data

Sproutly.ai may combine your personal information with other information collected and supplement it with information from external sources for research and measurement purposes. We may share aggregated, non-personally identifiable information with third parties.

e. Consent

Sproutly.ai may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.

f. Merger or Acquisition

In the event that Sproutly.ai is acquired by or merged with a third party, we reserve the right to sell or otherwise transfer any and all information we have collected from you as part of that transaction.

g. As Permitted by Law

Sproutly.ai may be required to disclose personal information by law or legal process, to protect the security or integrity of our databases or this Site, or to protect and defend the rights or property of Sproutly.ai, third parties, or the public at large.

6. International Visitors & Transfer of Data

We are located in the United States and do all processing in the United States. Therefore, we may transfer your personal information outside of the country in which it was collected. We will comply with applicable data protection laws, particularly relying on mechanisms such as the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, or the Swiss-U.S. Data Privacy Framework.

7. Data Retention Period

We will retain your personal information for as long as needed to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. Jurisdiction

The Federal Trade Commission has jurisdiction over Sproutly.ai’s compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework.

9. Questions or Complaints

Sproutly.ai commits to resolving complaints about our collection or use of your personal information transferred to the United States. Individuals from Europe should direct any questions or complaints about the use or disclosure of their personal information to us at info@sproutly.ai.

We have further committed to refer unresolved EU-U.S. DPF-related complaints to a United States-based independent dispute resolution mechanism, JAMS.

10. Security

We maintain reasonable and appropriate security measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction, in accordance with the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy Framework, and the UK Extension to the EU-U.S. Data Privacy Framework.

11. Access Rights

If you wish to access any personal data we process or request that we correct, amend, or delete it, you should contact the data controller (our client) directly. Where we process personal data for our own purposes, you may request access to, correction, amendment, or deletion of your personal data by submitting a written request to us.

12. Your Data, Your Choice

You may choose to change personal data or cancel an account by contacting us. You can also unsubscribe from our marketing communications by following the instructions in the email message.

13. Binding Arbitration

You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided specific steps have been taken.

14. Protection of Certain Personal Information

Sproutly.ai discloses potentially personally identifying and personal information only to those of its employees, contractors, and affiliated organizations that need to know that information to process it on Sproutly.ai’s behalf or to provide services. We will not rent or sell potentially personally identifying personal information to anyone.

15. Children’s Personal Information

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected

personal information from a child under 13 without parental consent, we will delete that information.

16. Business Transfers

In the event of a business transfer or bankruptcy, user information would be one of the assets that are transferred or acquired by a third party.

17. Sproutly.ai’s Role as a Data Processor and Client Responsibilities

a. Data Processor Role of Sproutly.ai:

We often operate as a data processor on behalf of our clients, processing personal data based on their instructions.

b. Client’s Role as Data Controllers:

Our clients act as data controllers when using our platform, responsible for determining the purposes and means of processing personal data.

c. Client’s Compliance Responsibility:

Clients must ensure compliance with relevant data protection regulations. Sproutly.ai cannot be held liable for any non-compliance or violations related to data protection by our clients.

18. Privacy Policy Changes

Sproutly.ai may change its Privacy Policy from time to time. We encourage visitors to frequently check this page for any changes. Your continued use of the services after any change in this Privacy Policy will constitute your acceptance of such change.

19. Contacting Us

If you have questions about this policy, you can contact us at info@sproutly.ai.